Pause or cancel your plan

Last updated October 21, 2026

You can pause or cancel Essential yourself in Account, any time. Either way, Essential keeps working until the end of what you have paid for, and nothing is deleted.

Find it

In Account, the Plan and billing card shows your plan and one button. On Essential it says Pause, change or cancel. Choose it, then Pause or cancel.

Pause billing

1. Choose Pause billing.
2. Pick 1, 2 or 3 months. You see the day Essential pauses and the day billing resumes.
3. Answer one optional question, then choose Pause billing.

The pause starts at the end of your paid period. Billing then resumes automatically at the regular price, and we email you a week before it does. To end a pause early, choose Resume now on the Plan screen.

While you are on launch pricing, Pause opens after your launch months. You can cancel any time.

Cancel Essential

1. Choose Cancel Essential.
2. Answer the optional questions, or choose Skip.
3. Choose Cancel Essential to confirm.

You will not be charged again. Changed your mind before your paid period ends? Choose Keep Essential.

While paused or after cancelling

• Everything stays saved. Nothing is deleted.
• Proposals you already sent stay open for clients to review and accept, and you still see when they are viewed or accepted.
• Creating, editing, drafting and sending proposals need Essential again. Choose Resume on the Plan and billing card when you are ready.

For your card and receipts, choose Card and receipts on the Plan screen.